ATTENTION: Please read these Terms and Conditions for use of this website! By clicking on the “Agree” box when you place your order, you are accepting these Terms and Conditions of Use. If you do not accept these Terms and Conditions, no transaction can be completed.
Items represented on this site constitute only an offer to sell. Even after you have placed an order online, the sale is not complete until an employee of Silverlake Liquor Shop has accepted and processed the order. All orders, including orders designated for in-store pickup, must be paid in advance. No order will be considered complete until payment has been submitted. We accept Visa, MasterCard, Discover and American Express. All credit card data is transmitted securely.
If, for any reason, you do not wish to place an order online, you may also order by phone or fax.
Silverlake Liquor Shop reserves the right, at its sole discretion, to revise these Terms and Conditions at any time by updating this site. Your continued use of the Web Site following the posting of changes to these terms will mean you accept those changes and that they apply to you. If you do not agree with these Terms and Conditions, please do not use this Web Site. If you breach any of these Terms and Conditions, your right to use this Web Site will terminate automatically.
All customers are required to prove that they are at least 21 years old at the time they place their first order. At our discretion, we may request that you submit proof of age via e-mail or fax prior to your order being shipped. Proof of ID will include but not be limited to your driver’s license clearly showing the expiry date. All wines and spirits that are shipped on your behalf must be received and signed for by an adult of legal drinking age.
Order Processing Time
Orders take a minimum of 24 hours to process in addition to shipping time. We will contact you via email when your order is ready to be picked up, or if you are having the order shipped, we will send you a tracking number once your order has been shipped.
If an item is out of stock, please allow up 5 business days for your order to be filled. If an item has a limited supply or has a longer lead-time to fill, we will contact you with 48 hours of when you placed your order.
Quantity Limitations; Pricing
We reserve the right to limit quantities. Prices are valid on the day of sale and not guaranteed beyond that date.
Delivery & Shipping
All alcoholic products that you request to be shipped will require Proof of Age ID by an adult of legal drinking age upon delivery.
All shipping costs are estimated. Actual costs will be confirmed with you when your order is placed.
All orders require at least 1 business day to process, plus shipping time. Orders shipped via ground service to the east coast take approximately 5-7 business days to arrive. Midwest and Southwest shipments take 3-5 business days, and West coast orders take 2-3 days once shipped. If you require expedited service not displayed on our website please call customer service at 323-661-7294.
As an option you can choose to purchase shipping insurance. Insurance is calculated at 1% of the pre-tax value. This is optional and protected by Silverlake liquor shop against loss or damage. Silverlake liquor Shop will not be held responsible for any damages incurred during extreme weather which is not covered by insurance.
In the case of breakage, visual photographic proof of the product along with all damaged shipping materials will be required for acceptance. In the case of loss, non-delivery verification will be required. Replacement product(s) will be shipped following receipt of satisfactory verification of the issue.
Credit Card and Proof of ID
Due to fraudulent attempts to purchase luxury goods on the web, we may require additional verification when using a credit card on particular orders. This may require the credit card holder to fax Silverlake Liquor Shop a photocopy of both the credit card and id of the billing party. We apologize for the inconvenience.
Title of Ownership
US State laws regarding the sale and transportation of alcoholic beverages are complex and constantly changing. The politics, policies and procedures regarding such sales and transportation are different in every state. Title for all products you order from us transfers to you once your order is approved by your credit card company. If you choose shipping as a delivery method, you are asking us to engage a common carrier to deliver your order to you. We make no representations about the legality of shipping alcoholic beverages. Our site lists those states where common carriers will not deliver alcohol. You are responsible for compliance with all laws regarding such shipments. You may also make your own shipping arrangements.
By arranging for transportation of the alcoholic beverages, Silverlake Liquor Shop is providing a service to, and acting on behalf of you. By utilizing this service from Silverlake Liquor Shop you are representing that you are acting in compliance with your local and state laws regarding the purchase, transportation and delivery of alcoholic beverages. You further represent that you have obtained any required permission, paid any required fees, are working through properly licensed intermediaries where required, are legally entitled to take possession of the alcoholic beverages, are legally entitled to take quantities ordered and that you and the person accepting delivery of the alcoholic beverage products are at least 21 years of age.
States, Counties Not Shipped to
Due to the numerous US State laws regarding the sale and transportation of alcoholic beverages, we presently cannot ship to the following States:
Alabama, Arkansas, Delaware, Illinois, Kentucky, Massachusetts, Mississippi, Montana, New Jersey, Oklahoma, Pennsylvania, Rhode Island, and Utah.
Dry Counties: Please note that if you live in a dry county, your order will not be shipped. For future information, please check with you local state or county. The following States have published dry county restrictions: Alaska, Connecticut, Florida, New Hampshire, and Vermont.
All wines and gourmet food items are stored in our climate-controlled warehouse, but once they leave our facility we can no longer protect them from weather-related damage. Silver lake Liquor Shop is not responsible for any items that are damaged by excessive heat or cold during the shipping process. During periods of extreme heat or cold, we may delay at its discretion shipment of a package to prevent heat damage or freezing. Orders placed between Wednesday and Friday using Ground, 3-Day or 2-Day service may be held until the following Monday to prevent your package from waiting in the shipper’s warehouse. Please look for emails from us during such periods.
California State law prohibits the return of any alcoholic beverages once they have been delivered or received. Cancellations are allowed up to the time of shipping or if delivery is refused or the receiver fails to show proper ID proving they are 21 of age or older.
All cancelled or non-delivered orders are subject to a 15% restocking fee (25% for gift baskets) within 90 days. Refunds will only be processed within 90 days of purchase and once the products have been returned to Silver lake Liquor Shop. All shipping and delivery fees are non-refundable.
Should a product be found defective, please contact Silverlake Liquor Shop within 48 hours before returning the product. Silverlake Liquor Shop reserves the right to accept or decline a product due to defects based on industry standard practices as allowed by California State laws.
Silverlake Liquor Shop respects and protects the privacy of its customers. We do not sell any of the information provided by you through this website to any other organization. All credit card information is automatically used to process your order and is not saved thereafter. If you are not comfortable with releasing your credit card information via our website, you may place your order by phone or fax.
The material contained in this Web Site has been checked for accuracy; however, there may be inadvertent technical or factual inaccuracies and typographical errors. Silverlake Liquor Shop expressly disclaims all liability for errors or omissions in, or the misuse or misinterpretation of, any information contained on this Web Site. Information published on this Web Site may refer to products, programs or services that are not available in your state or country. Without limiting the foregoing, the web site is provided “AS IS” and without warranty of any kind, either express of implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
If you find a technical or factual inaccuracy, or typographical error, please contact Silverlake Liquor Shop and the issue will be reviewed and/or revised without any liability.
If any communication from this web site is not in conformity with any jurisdiction rules and regulations governing solicitation, advertising, shipping and/or transacting business in such jurisdiction, then such communication and any offers made herein in connection therewith, shall be void to the extent prohibited by law.
Limitation of Liability
Neither Silverlake Liquor Shop nor any third party involved in creating or delivering the Web Site will be liable for any incidental, consequential, indirect, special, or punitive damages arising out of your access to or use of the Web Site, even if the Silverlake Liquor Shop has been advised of the possibility of such damages. Silverlake Liquor Shop may change information contained on the Web Site at any time. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws. You assume the full risk and responsibility in using this website. If you are dissatisfied with the Web Site or any content on the site, your remedy is to discontinue using this site.
Copyrights, Trademarks, and other Proprietary Rights
The contents of this Web Site, such as trademarks, designs, text, logos, and icons, or other intellectual property are proprietary to Silverlake Liquor Shop and Intuitive Solutions Group Inc. along with the applicable owners of the products displayed on this site. You may not display, reproduce, distribute, modify, transmit, or otherwise use the contents of the Web Site in any way for any public or commercial purposes, without the Silverlake Liquor Shop or Intuitive Solutions Group Inc.’s written permission. You are authorized to use this material only for personal, non-commercial purposes. You may print or download information on our site for your own personal, non-commercial use.